The following conditions will be validated if you place an order through La Salopette ® These conditions have been drafted so that the parties concerned are fully aware of the rules governing the transaction and that it takes place in a climate suitable for everyone.
We strive to continually update our inventory, but sometimes experience discrepancies leading to the out of stock of certain previously chosen products. When this kind of situation arises, we offer you either a later delivery or the possibility of making other purchases on the basis of a voucher that we will make available to you.
2. Shipping costs
Shipping costs are paid when settling the invoice at checkout. We invoice them taking into account several parameters including weight, dimensions and place of delivery.
You can view our Returns and Refunds Policy via the link at the bottom of the page for everything related to returns with us.
4. Terms of delivery
If your order is intended for a place outside the country, the delivery time is 4 days in general but can go up to twenty in certain cases. This time depends on both your delivery requirements and the supply of the items you have selected.
Once payment has been made, we reserve two working days to process your order. During this time, you have the possibility for 24 hours to change the place of delivery if you wish.
Shipments are made from our storage locations with which we correspond to office hours every working day, except for national holidays.
At La Salopette®, once you have paid for your order, we ship your package within a maximum of 5 working days. However, the delivery time can reach four weeks in these difficult times.
In addition, it is essential not to confuse shipping and delivery. In reality, dispatch is the operation during which we send your package while delivery constitutes the transport of your order to the agreed place of reception.
This is why it can take up to 5 weeks to receive your package. That is to say 2 days to process your order, 5 working days to ship the goods and 4 weeks to make the delivery.
For this, we offer you other possibilities to keep you satisfied. We may cover the cost of returning your package, or instead you may qualify for a voucher for a higher value than your original invoice. The probability of seeing this type of situation occur is almost zero, but La Salopette's team being far-sighted, we have chosen to inform you of the policy for resolving these cases.
Therefore, if 5 weeks have passed since receipt of your order confirmation email, you have two options. You can either send a reply to the email received or leave us an email via the email address contact@ la-salopette.fr .
In addition, to benefit from a fast processing of your request, please reference your email as follows:
- Your order number;
- The e-mail address of your order;
- Your first and last name;
- The details, even incomplete, of your order;
- The date the order bears.
After a maximum of twenty-four working hours, you will receive an answer from our team specialized in the matter, the time for them to process your request.
4.4 Change of delivery address
If you wish to change the place of delivery, we are ready to accede to your request as long as you manifest yourself before sending.
4.5 Shipping by post office box
4.6 Shipping to Military Addresses
The USPS is the means we use to carry out this type of delivery. However, this service is not available in courier services with us.
4.7 Out of Stock Items
When one of the items ordered is no longer available in our storage areas, we offer you the choice. You will have the possibility to choose either a later shipment or to buy other products, the amount of which will, of course, be higher than the value of the item out of stock.
4.8 Exceeding the delivery time
5. Notification follow-up
When the package is shipped, a tracking link will be sent to you so that you can follow all the stages of the transport thanks to the carrier's updates.
6. Packages Damaged in Transit
If at the time of receipt, you notice any damage that has occurred during transport, we recommend that you reject the package and contact us through our customer service department. If, on the other hand, the reception was carried out in your absence, you are requested to contact via the electronic box email@example.com , the customer service department of The Salopette® .
7. Duties and Taxes
7.1 Sales tax
7.2 Import duties and taxes
Import duties and taxes are specific to each destination country. AT La Salopette® , we encourage you to know all the costs that the delivery of your package is likely to generate before placing any order. If, despite everything, you do not pay, the package is returned to us at The Overalls® After that, we deduct the cost of the return transport from the amount of the order and reimburse you the rest. In addition, departure transport costs are not refunded.
If you wish to cancel your order, we will accede to your request as long as the package has not been dispatched. But any request for cancellation expressed after this period must follow the refund policy that we invite you to consult at the bottom of the page.
In the event of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier. However, we consider the loss only on the basis of confirmation from the postal services and not on the simple complaint of the customer. This measure is the result of numerous reported cases of breach of trust by certain unreliable customers to whom The Overalls® has already dealt with. In addition, we will do our best to satisfy you as best as possible. We will bear the cost of transporting the items that we return to you in accordance with your order. You may also instead be eligible for a voucher with a higher value than your original invoice.
9.1 Process for packages damaged in transit
In the event that your product is damaged during transport, you can be reimbursed or receive a product instead. All our conditions are detailed in the Return and Refund Policy which we invite you to consult at the bottom of the page.
9.2 Process for packages lost in transit
When we receive confirmation of loss from the postal services, we will make every effort to The Overalls® in order to satisfy you at best. We will bear the cost of transporting the items that we return to you in accordance with your order. You may also instead be eligible for a voucher with a higher value than your original invoice.
10. Customer Service
You can obtain all the information concerning our customer service by contacting us via the email address firstname.lastname@example.org.